Frequently Asked Questions
What are your Holiday Shipping Deadlines?
The following are the last pick up dates for shipping leaving the lab. These do not include turnaround times in production - please see below for how to figure last order by dates.
Domestic Shipments in USA:
12th December - Last day for FedEx Ground and UPS Ground
14th December - Last day for FedEx Express Saver, 2-Day shipping - FedEx and UPS, USPS Priority
17th December - Last Standard Overnight - FedEx and UPS
Call for international shipment deadlines and quotes.
What is your Art shipping Policy?
UPS Ground and GSO are our carriers of choice. Ground shipping is provided by UPS at current market rates. Customers may use any carrier they choose. Customer pays all shipping charges, regardless of purchase amount. We require all art above $500 to be insured.
What is your Policy on Art Returns/Exchanges/Refunds?
We will replace or refund you for any art that is damaged or flawed. We ask the customer return the art. If the art was indeed damaged or flawed by our shipper/carrier, we will replace it at no cost to you. Optionally, you may receive a full refund, including shipping and handling charges. Please contact the tasting room at (805) 686-2626 for return instructions.
A 15% restocking fee will be applied to all canceled orders.
Prints / Giclees
All prints, unframed or framed, are shipped either from our art printer / fullfilment partners in California, or direct from Artiste in Los Olivos, California. Printing takes 5-6 business days for all works, and then, upon completion, an additional 5 business days guaranteed UPS Ground. You will be notified when it it shipped and provided tracking information via email. All prints are shipped with authenticity certificate and receipt.
Once the transaction is confirmed on the website, the process takes 3-4 business days. Then an additional 5 business days guaranteed UPS Ground.
All the original artworks are insured for the value of the sale during the shipping (the shipping cost includes the insurance).
Every original artwork is packed following the most rigorous guidelines to ensure the safety of each work. Works under 36" in size are packed in industrial strength cardboard, bubble wrap, layers of additional cardboard, corners, sealed plastic bag and acid-free glassine paper.
Original artworks are shipped with the following documents: custom declaration (if necessary), instructions on how to unpack the work (if necessary), authenticity certificate, acquisition certificate, and receipt.
This website is secure. We use the industry standard secure socket layer protocol to protect the security of your online order information. SSL technology encrypts your order information to prevent it from being decoded by anyone other than artiste.com. If you prefer, you may phone, fax, or mail your order.
Artiste Winery and Tasting Studio
P.O. Box 928
Los Olivos, CA 93441
Artiste Winery and Tasting Studio collects customer information solely for the purpose of improving our customers shopping experience. We recognize that we must use customer information responsibly. We will never sell your name or personal information. Any information you share with us goes no further. Email from us is optional; let us know at any time if you do not want to receive email from us.
Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
I. What kind of information do we collect from you when you visit our site?
When you visit Artiste.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
II. Sharing of personal information - we don't do it.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
III. Newsletter Opt-Out.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
IV. Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
V. Protecting your information.
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
The term "Artiste Winery" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.